Some clients are receiving an Invalid URL error when clicking on the TrexNet Support icon from their desktop or menu icon. An update for the icons were released in the September 2019 update. Due to a bug, clients were not presented with a pop up window to close TrexNet or add more time. If TrexNet was running at the time during the workstation update, the patch failed and the new links to trexsupport.com were not installed. A new patch will be included with the 11.10.2019 update to resolve this issue. The TrexNet Support bookmark link in Chrome does work and can be used as a work around.
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