We will be replacing the servers at the DC.TX1 data center, and upgrading hardware at the DC.IL1 data center on Saturday May 22, 2021 starting at 11:00PM CST. Customers that will be affected by the downtime have been sent an email with more details.
We have released a new version of our remote support software TrexRemote. TrexNet clients will have the new version updated on their TrexNet server during the next update cycle.
Bug fix: In some circumstances, TrexRemote 1.1 and 1.2 incorrectly shows TrexSupport is still connected to the workstation after the remote support technician has disconnected.
We have released a new version of our remote support software TrexRemote. This new release fixes a few bugs that clients were experiencing. TrexNet clients will have the new version updated on their TrexNet server during the next update cycle.
Due to a major global Century Link/Level 3 outage, INNETREX is experiencing loss of service affecting customers on parts of our network. The datacenters we use are working to re-route traffic through their backup providers to restore service. HUB.TX1 – Dallas, TX and HUB.NV1 – Las Vegas, NV are currently down. VPN customers are encouraged to use one of our other hubs as they are not being effected.
Update 10:28AM CST – All of our services have been restored and fully operational.
Update 10:12AM CST – HUB.TX1 – Dallas, TX is fully back online. HUB.NV1 – Las Vegas, NV is back online but experiencing routing issues caused by the outage.