We will be replacing the servers at the DC.GA2 data center on Saturday May 1, 2021 starting at 11:00PM CST. Customers that will be affected by the downtime have been sent an email with more details.
Some TrexNet workstation users logging into TrexNet VPN are receiving the error “Invalid client certificate”. You will need to upgrade the TrexNet VPN client to version 1.50 or higher. The latest version can be downloaded through TrexSupport or through the TrexNet server. If you need assistance in upgrading, please feel free to open a TrexSupport ticket.
We have released a new version of our remote support software TrexRemote. TrexNet clients will have the new version updated on their TrexNet server during the next update cycle.
Bug fix: In some circumstances, TrexRemote 1.1 and 1.2 incorrectly shows TrexSupport is still connected to the workstation after the remote support technician has disconnected.
As schools are starting, some clients are reporting problems with their children’s virtual learning. Your school’s virtual learning systems will not work while you are logged into the TrexNet VPN. Disconnect from the VPN and use your regular WiFi/internet connection for virtual learning.
We have released a new version of our remote support software TrexRemote. This new release fixes a few bugs that clients were experiencing. TrexNet clients will have the new version updated on their TrexNet server during the next update cycle.