We have released a new version of our remote support software TrexRemote. TrexNet clients will have the new version updated on their TrexNet server during the next update cycle. Bug fix: In some circumstances, TrexRemote 1.1 and 1.2 incorrectly shows TrexSupport is still connected to the workstation after the remote support technician has disconnected.

As schools are starting, some clients are reporting problems with their children’s virtual learning. Your school’s virtual learning systems will not work while you are logged into the TrexNet VPN. Disconnect from the VPN and use your regular WiFi/internet connection for virtual learning.

We have released a new version of our remote support software TrexRemote. This new release fixes a few bugs that clients were experiencing. TrexNet clients will have the new version updated on their TrexNet server during the next update cycle.

Due to a major global Century Link/Level 3 outage, INNETREX is experiencing loss of service affecting customers on parts of our network. The datacenters we use are working to re-route traffic through their backup providers to restore service. HUB.TX1 - Dallas, TX and HUB.NV1 - Las Vegas, NV are currently down. VPN customers are encouraged to use one of our other hubs as they are not being effected. Update 10:12AM CST - HUB.TX1 - Dallas, TX is fully back online. HUB.NV1 - Las Vegas, NV is back online but experiencing routing issues caused by the outage. Update 10:28AM CST - All of our services have been restored and fully operational.

Netgear has released a security advisory effecting devices that are on TrexNet services. The security vulnerabilities effect the device's control panel which can only be accessed on the TrexNet network and can not be accessed from the internet. The vulnerable devices will be patched with the latest firmware in the next 48 hours, most being updated during tonight's TrexNet updates. The security advisory can be found at: https://kb.netgear.com/000061982/Security-Advisory-for-Multiple-Vulnerabilities-on-Some-Routers-Mobile-Routers-Modems-Gateways-and-Extenders